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Online Course Help and FAQ's

What browsers can I use to access my webinar?

Windows:  Firefox and Chrome are preferred.  At this time, Internet Explorer and Edge are not recommended. Also, it is not possible to view the webinar if you are using AOL as a browser.
OSX - Safari, Firefox, Chrome

The webinar appears in my account, but nothing happens when I click the link?

Your browser is blocking the webinar screen from popping up (being displayed).  You need to disable your browser's pop up blocker.

Chrome: https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en 

Follow this link if you need further information on disabling your Firefox pop-up blocker >

Follow this link if you need further information on disabling your Safari's pop-up blocker >

How do I disable my pop-up blocker?

Chrome: https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en 

Follow this link if you need further information on disabling your Firefox pop-up blocker >

Follow this link if you need further information on disabling your Safari's pop-up blocker >

What if I can't view my handouts?

You may need to download adobe acrobat PDF reader in order to view the handouts.
You can get a free copy of acrobat here http://www.acrobat-pdf-download.com/


How many times can I watch my online course or webinar?

When you purchase a webinar or online course, you're allowed 6 viewings. Our webinars and online courses  streamed from our host site, and will not be downloaded to your computer.

Why shouldn't use the back or refresh buttons on my browser during the video?


Each time the video loads onto your computer, it is considered a viewing. You are limited to six viewings of the video.  For some browsers   the back and refresh buttons and full rewind on the video player cause the video to completely reload, which could count as a viewing.

What if I still need more help?


If you've read through our Help & FAQ and the listed System Specifications and still need further support, please call tech support at 913-345-8787, ext 321. If you do not reach a representative immediately, we will return your call within 24 hours.

What is the refund policy for webinars?

We cannot issue a refund for any webinar after it has been loaded.

System Requirements:

A High Speed Internet Connection is required to fully experience our online learning materials in the manner they were intended.

Important mobile device User Note: While it may be possible to register for and view these online programs on a small screen mobile device, WE STRONGLY DISCOURAGE THIS. Due to the smaller screen size and inconsistency of carrier coverage areas and speeds, smartphones may not allow you as a user to gain the full experience and Personal Best Pilates Instructor Academy does not intend it's online learning materials to be accessed in this manner

For the best experience, a highspeed internet connection is highly recommended. Lower bandwidth connections may still allow you to register for and access our webinar videos and download any included documents, but you may experience buffering or extended load times. Many internet providers (ISPs) supply connection speed information to their customers on their company websites. Please consult your ISPs' technical specs or help resources to ensure your connection speed is sufficient prior to purchasing materials.

Please Note: At times, connection speeds can increase or decrease due to the volume of traffic on the internet and the ability of ISP servers to handle the amount of traffic they are receiving or other factors may cause connection speeds to fluctuate. It's recommended that you verify your current connection speed, before you begin a webinar, using an online speed test (which are provided free of cost to you) on such websites as http://www.speedtest.org/ or http://www.speakeasy.net/speedtest/ (as example).

Browser Compatibility Recommendations:

  • Windows: Firefox, Chrome, Opera, Safari, 
  • OSX: Safari, Firefox, Chrome, Opera
  • The following browsers are NOT Recommended at this time:  Edge, Internet Explorer 7, Internet Explorer 8, Internet Explorer 9